Refund & Return Policy

1. General Policy

Plaza Electronics follows a no refund policy once a product is purchased. However, customers may be eligible for exchanges or replacements under certain conditions.

2. Exchange Policy

Customers may request an exchange within 7 days of purchase if:

• The product is unused and in original packaging.
• The item has a manufacturing defect (confirmed by the service center).
• The wrong product was delivered (proof of purchase required).

Exceptions:

• Opened, used, or damaged items due to mishandling are not eligible.
• Certain categories like software, consumables, and customized products are non-exchangeable.

3. Warranty Claims

• All products are covered by the manufacturer’s warranty.
• If a product malfunctions, customers must contact the brand’s authorized service center.
• Plaza Electronics assists in guiding customers through the warranty claim process but does not provide direct repairs.

4. How to Initiate a Return or Exchange

• Visit your nearest Plaza Electronics store with the product, original packaging, and invoice.
• Call or email our support team for assistance.

5. Contact Us for Returns & Warranty

📧 Email: [email protected]
📞 Phone: 8282889889